Once your upholstered sofa is ready for dispatch our friendly customer support team will contact you to arrange a delivery time that suites you.
To get updates before you item is ready to ship please contact firstname.lastname@example.org.
Our team will aim to get back to you within 24 hours.
On contact you will be offered a delivery date between Monday and Friday either AM or PM. Our delivery company do not deliver at weekends and can not offer an exact time of delivery.
They will on request offer the service of contacting you one hour before your delivery so you can make suitable arrangements. In some cases if they are ahead of their delivery schedule you may be contacted to take a delivery earlier than anticipated.
Once you have confirmed your delivery date with the booking in team your delivery will be carried out by a two man delivery team. They will unpack the goods in the room of your choice, remove all packaging and ensure you are happy with your choice.
At this point you will be asked to sign a disclaimer for your delivery, this will highlight that the goods have been delivered in a satisfactory condition, that the goods are the model and fabric you have chosen and that you are happy with the overall delivery. Please note if there have been any issues about your delivery you would like us to be made aware of highlight this on the disclaimer.
This delivery note will then be passed back to us at Comfort & Slouch to confirm the order has been delivered.
All our orders are inclusive of a delivery charge to mainland UK with the exception of certain postcodes in the Scottish Highlands. If you are a customer in Northern Island, the Scottish Islands, Jersey, Guernsey, Isle of Man or Isle of Wight we can arrange delivery at an extra cost. If we receive an order at Comfort & Slouch from any of these areas you will be contacted to confirm the extra costs or we will simply cancel the order and refund any money paid.